One accountable partner for federal service delivery.
Thuja is the management and decision layer for government programs. We orchestrate pre-vetted vendors so agencies get compliant, on-time delivery, and turn program feedback into defensible decisions built for the A-11 §280 customer-experience mandate.
- UEI
- F2GPUD2RUU15
- CAGE
- 9SNY1
- Primary NAICS
- 541611
- Structure
- LLC · Est. 2020
- Small business
- Category 1
The management layer, not field labor.
Thuja doesn't perform field work. We guarantee it gets delivered, documented, and defensible, so contracting officers manage one relationship instead of many.
Single-award program management
One accountable point of contact for multi-vendor task orders: PWS/SOW translation, an integrated master schedule, and delivery assurance against period-of-performance milestones.
Vendor orchestration & surge capacity
A pre-vetted subcontractor network activated on demand, with license, insurance, and credential verification and OCI-free compliance, giving agencies scalable capacity without new procurements.
Quality assurance & performance oversight
QASP-aligned KPI tracking, timeline adherence, and proactive issue resolution that produce CPARS-ready performance and measurable service quality across every vendor.
Compliance & agency reporting
Contracting-officer liaison, audit-ready documentation, escalation management, and structured closeout that reduce administrative burden and withstand oversight review.
Feedback synthesis & decision intelligence
Our Thuja platform converts survey, interview, and CX data into recommendations with confidence scores and traceable evidence, purpose-built for the A-11 §280 customer-experience mandate.
Turn A-11 §280 feedback into defensible decisions.
OMB Circular A-11 Section 280 requires High-Impact Service Providers to collect and act on customer feedback. Thuja closes the loop from collection to a decision you can put in the record.
Prioritize digital intake before the call-center expansion.
71% of respondents cited the paper intake step as their top friction point; phone wait sentiment stayed neutral.[1–6]
Verified small and diverse business standing.
Exp 2027 · Provisional
Exp 2031 · Category 1
Exp 2031 · 5-Year
Trusted on federal and enterprise programs.
Delivered through established prime relationships, supporting CMS and HHS initiatives.
Administrative liaison between CMS, prime (Ad Hoc LLC), and multi-disciplinary vendor teams for HQR platform enhancements: stakeholder logistics, vendor integration, and milestone tracking. T&M.
ImpactScaled HQR improvements across 12,000+ healthcare facilities through compliant vendor coordination.
Strategic operations management across research initiatives spanning sentiment, behavioral analytics, and CX, aligning third-party data with roadmap timelines and executive reporting. T&M.
ImpactEnabled data-informed decisions driving a 40% increase in active users and 35% reduction in churn.
Let's talk about your program.
Request a capability briefing and we'll walk your team through how Thuja manages delivery and produces decisions your agency can defend. Registered in SAM.gov · UEI F2GPUD2RUU15 · CAGE 9SNY1.